By accessing or using our website and Services you agree to these Terms. If you do not agree, please do not use the website or Services.
1. Eligibility
You must be at least 18 years old, or have the legal capacity to enter into a binding contract where you live.
2. Services
Exceat Lab provides software development services, including custom development and pre-made software products. We may modify, suspend or discontinue any part of the Services at our discretion.
3. User accounts
Some Services require an account. Provide accurate, current and complete information and keep it up to date. You are responsible for keeping your credentials confidential and for all activity under your account.
With the client’s verbal or written consent, Exceat Lab’s client engineering team may sign in to the client-facing and administrative areas of software we provide in order to deliver updates, testing and customisation. Such access is limited to that purpose and logged.
4. Purchasing terms
- Payment options. Customers can choose from the payment options shown for each product. Prices vary by product, features and the value of recent updates, and may change at any time.
- Payment selection is final. Once a payment option is chosen it cannot be changed. Packages may be upgraded later; downgrades are not available.
- 14-day free trial. Some products offer trials and demos, which Exceat Lab may withdraw at any time.
- 3-month installment plan. Where offered, payment is split into 40% upfront, 30% after one month and 30% at the end of the second month. If a payment is missed, the system will be suspended within 7 days of the due date until payment is made. Not available for all software or packages — our team will confirm eligibility.
- Advance and initial payments. Depending on scope, we may require an advance payment, with the balance due on delivery of each version. Add-ons and third-party integrations must be specified at the start, and any related third-party fees paid upfront. We are not responsible for third-party services integrated with our systems.
- Server maintenance fee (Premium). “Buy It Now” customers pay the server maintenance fee shown for the relevant product.
- Other maintenance. Premium customers receive one month of free maintenance, after which a maintenance plan is required. Starter and Pro packages do not include free maintenance. Custom software maintenance is agreed at the start of the engagement. Referral arrangements may be combined with maintenance packages — contact support for details.
- Software provision. Software is set up within 24 hours of purchase on our business sub-domain by default. To use your own domain, purchase it yourself or pay us to do so; you are responsible for annual renewal.
- Domain ownership. Customers on any package may use their own domain, and we will help publish the software on it.
- Refunds. No refunds are offered for any services or software packages, except where required by applicable consumer law.
5. Intellectual property
All website content, software, logos, designs and trademarks belong to Exceat Lab or its licensors and are protected by law. You may not use, reproduce or distribute them without our prior written permission.
Premium customers may have their own logo applied in place of the Exceat Lab logo free of charge on request; other packages may do so for an additional fee. Exceat Lab may retain a copyright notice in the footer of software we provide.
6. Disclaimer of warranties & maintenance
The website and Services are provided “as is”. To the extent permitted by law, Exceat Lab disclaims all express or implied warranties regarding accuracy or completeness.
Only Premium packages include one month of free maintenance (feature updates and customisation). Starter and Pro customers pay for customisation, updates and maintenance before work begins. After their free month, Premium customers follow the same arrangement and remain eligible for call and email support.
Bugs or errors may occur while customisations and new features are developed; we will fix them as soon as possible and you can report them directly to the client engineering team. We provide call and email support for technical failures but are not responsible for client-side errors or conflicts.
7. Third-party payments & requests
You may request payment-gateway integrations; some products include gateways in sandbox mode. You must obtain gateways from providers yourself and securely provide the required keys and integration guides to our client engineering team.
You may request SMS gateways; we can suggest providers, but you pay for and obtain the API and provide it at the start. We are not responsible for SMS delivery or technical errors on SMS gateways.
We provide integration services only and are not responsible for payment terms or payment activity on your domain, or for third-party services integrated with our systems.
8. Limitation of liability
To the extent permitted by law, Exceat Lab is not liable for indirect, incidental, special or consequential damages arising from your use of the website or Services. Nothing in these Terms limits liability that cannot be limited by law.
9. Indemnification
You agree to indemnify and hold Exceat Lab harmless from claims, losses or damages resulting from your use of the website or Services or your breach of these Terms.
10. Governing law
These Terms are governed by the laws of Sri Lanka, without regard to conflict-of-law principles.
11. Modifications
We may update these Terms at any time. Changes take effect when posted, and continued use of the Services means you accept them.
12. SaaS Sales Partners & referrals
- Independent contractor relationship. Sales Partners are independent contractors — not employees, agents or representatives of Exceat Lab. The programme does not create employment, a joint venture or an agency relationship.
- Commission eligibility.
- Commission applies only to successfully completed projects by referred clients.
- International projects earn 20%. Sri Lankan (LKR) projects earn 10%, depending on the product and project.
- Commission is calculated on the final confirmed payment received from the referred client.
- Commission is processed only after full payment is received and verified.
- This offer cannot be combined with other discounts or promotions.
- Code of conduct.
- Never claim to be an employee or official representative of Exceat Lab.
- No false promises, misleading statements or unethical sales tactics.
- No spam, harassment or inappropriate behaviour.
- Suspension and termination.
- Misconduct, unethical behaviour or client complaints.
- Attempted fraud, false referrals or misuse of the programme.
- Any activity that could harm Exceat Lab’s reputation or relationships.
- No authority to bind. Partners may not enter agreements, negotiate terms or make commitments on behalf of Exceat Lab.
- Verification and fraud prevention. We verify every referral. Suspected fraud, duplicate referrals or manipulation may lead to disqualification and legal action.
- Reporting and transparency. Clients can report inappropriate partner behaviour at any time. Verified reports may result in immediate removal from the programme.
- Programme changes. Exceat Lab may modify, pause or end the programme at any time without prior notice.
- Governing law. Disputes are governed by the laws of Sri Lanka and the United Kingdom and resolved in their courts.
13. Contact
Questions about these Terms: hello@exceatlab.com.